What is a fiat deposit?

A fiat deposit means adding Indonesian Rupiah (IDR) to your Mobee wallet using a bank transfer, e-wallet, or QRIS. This balance can be used for trading and investing on Mobee.

What payment methods can I use to deposit fiat in Mobee?

You can deposit IDR via:

• Bank Transfer: Manual BCA or Virtual Account (Sampoerna, CIMB, Permata)
• E-Wallets: GoPay, OVO, ShopeePay
• QRIS: Scan a QR code or upload a QR image

More payment methods are currently in development. Stay tuned!

What are the minimum and maximum deposit limits for fiat?

Currently, the minimum and maximum deposit limits on Mobee vary depending on the deposit method you use. Here are the details:

• Bank Deposit: Minimum Rp50,000
• E-Wallet Deposit: Minimum Rp50,000, Maximum Rp10,000,000
• QRIS Deposit: Minimum Rp10,000, Maximum Rp10,000,000

Are there any fees for fiat deposit?

Yes, Mobee currently applies additional fees for fiat deposits. These fees depend on the payment method you use:

• E-Wallet: Free
• QRIS: 0.6% fee
• Bank Transfer: Your bank may apply standard transfer fees.

Do you have to use your own bank account for deposits or can you use someone else's bank account?

You can use a different bank account than the one registered on your Mobee account for deposits. Just follow the steps listed on the deposit page in your account. Rest assured, the funds will still go into your Mobee account.

How do I deposit using BCA manual transfer?

1. Tap “Deposit” → Choose Bank Transfer → Select Bank Central Asia (BCA)
2. Enter the amount you want to deposit
3. Mobee will show a bank account number and a 3-digit unique code
4. Transfer the exact amount (e.g. Rp100.123) via BCA, including the 3-digit code

Note: If you forget to include the code, don’t resend the transfer. Contact Customer Support immediately.

How do I deposit via Virtual Account (Sampoerna, CIMB, Permata)?

1. Tap “Deposit” → Choose Bank Transfer → Select your bank
2. Enter the deposit amount
3. Mobee will generate a Virtual Account
4. Pay the exact amount using your bank app

Note:

• No 3-digit code is needed. Deposits usually reflect within a few minutes.
• Deposits over Rp250.000.000 or from banks other than CIMB, Permata, and Sampoerna must use RTGS (1–3 hours) or SKN (up to 3 business days).

How do I deposit with QRIS?

1. Tap “Deposit” → Choose QRIS
2. Enter the deposit amount
3. Mobee will generate a QR code
4. Open your e-wallet or banking app
5. Upload or scan the QR code
6. Confirm and complete the payment

Note:

• The QR code is valid for 24 hours and one-time use only
• Make sure the QRIS code hasn’t expired or been used

How do I deposit using OVO?

1. Tap “Deposit” → Choose e-Wallet → Select OVO
2. Enter the deposit amount → Tap “Deposit”, then “Confirm Deposit”
3. Approve the payment via the OVO push notification
4. Enter your OVO PIN to confirm. The transaction will complete automatically.

How do I deposit using ShopeePay?

1. Tap “Deposit” → Choose e-Wallet → Select ShopeePay
2. Enter the deposit amount → Tap “Deposit”, then “Confirm Deposit”
3. You’ll be redirected to the Shopee app
4. Complete the payment → Tap “Return to Merchant” to go back to Mobee
5. Once successful, your Mobee balance will update automatically

Note: ShopeePay deposit must be completed within 30 minutes. If it expires, tap “Request Again” to retry.

How do I deposit using GoPay?

1. Tap “Deposit” → Choose e-Wallet → Select GoPay
2. Enter the deposit amount → Tap “Deposit”, then “Confirm Deposit”
3. You’ll be redirected to the GoPay app
4. Complete the payment → Tap “Return to Merchant” to go back to Mobee
5. Once successful, your Mobee balance will update automatically

Note: Gopay deposits must be completed within 30 minutes. If it expires, tap “Request Again” to retry.

What if my deposit hasn’t arrived after 30 minutes?

• Double-check if the transaction was successful
• Make sure you used the correct account or Virtual Account number
• If still unresolved, contact Mobee Customer Support via live chat

What if I forgot to enter the 3-digit code in my BCA deposit?

Do not make another transfer. Contact Mobee Customer Support via live chat—we’ll help manually match your payment.

What should I do if I used the wrong Virtual Account (VA) number?

If you transferred to the wrong VA number, contact Mobee Customer Support immediately. We’ll check if the payment can still be traced or refunded.

My QRIS payment went through, but the deposit hasn’t appeared. What should I do?

QRIS payments may take a little longer to reflect. If it’s been more than 30 minutes, contact Mobee Customer Support, we’ll try to assist you.

Notes: Always make sure the QRIS code you scan or upload hasn’t expired or been used, as each code is only valid once.

What should I do if my payment fails via OVO, GoPay, or ShopeePay?

1. Check the status in your e-wallet app
2. If funds were deducted but not reflected in Mobee, contact Customer Support and share a screenshot of the transaction