How do I register a new account on Mobee?

Here are the steps to register to Mobee:

1. Open the Mobee app.
2. Enter your phone number.
3. Click the ""Continue"" button.
4. An OTP will be sent to your mobile. Check your SMS inbox.
5. Copy the OTP code and paste it in the input field.
6. Click the ""Verify"" button.

• Troubleshooting OTP Issues:

1. Ensure you have a good phone and internet signal to receive SMS.
2. Make sure you enter the correct number.
3. Ensure your SMS inbox is not full.
4. Press the resend button if you still haven't received the OTP code after checking the above.

If you still haven't received the OTP code, please contact us via Live Chat.

After phone number verification, complete your Mobee account profile:

1. Click the registration banner to get started.
2. Enter your personal data, email (ensure it's valid), and create a password to protect your account.
3. We will send you a verification email. Open it and click the button to verify your email.
4. Once your email is verified, your Mobee account creation is complete.

• Final Step: Identity Verification:

1. Click the ""Verify Account"" button on the homepage.
2. Provide your ID card for document verification by our system.
3. Once your verification is approved, you can start depositing funds and trading with us!

If you experience problems outside our operational hours, please contact us via email at [email protected]. We will reply within 24 hours. We're here to help!

What is KYC in Mobee?

KYC (Know Your Customer) is a mandatory identity verification process required by Indonesian regulations. Mobee users must complete KYC to unlock full trading and investment features.

Why do I have to complete identity verification?

Identity verification helps Mobee comply with regulations, prevent fraud, and ensure your account stays secure.

Is my data safe in Mobee?

Yes. Your personal data is encrypted and protected in accordance with ISO27001, the international standard for information security.

Mobee is a licensed Digital Asset Trader, officially registered and supervised by Otoritas Jasa Keuangan (OJK), and a registered member of PT Fortuna Integritas Mandiri (ICEx).

Can I skip filling in this information?

Unfortunately, no. These details are required to use Mobee, as part of our compliance with regulations. But don’t worry—the verification process is quick and only needs to be done once.

How long does Identity Verification take?

Identity Verification typically takes about 15 minutes after submission. Our CS team reviews it manually.

My Identity Verification status hasn’t been updated. What should I do?

If your status hasn’t changed after 15 minutes, reach out to our Customer support Customer support live chat so we can check your submission directly.