Hello, Sobee.

Thank you for choosing Mobee for your crypto asset transactions. To enhance operational efficiency and provide a more optimal experience for our users, Mobee will be transitioning its exchange membership from PT Central Finansial X (CFX) to PT Fortuna Integritas Mandiri (ICEx), effective May 19, 2026.

Regarding this transition, please note the following:

  • All user activities, including trading, deposits, and withdrawals, will continue to function normally during the transition period.
  • No extra charges will be applied to users as a result of this transition.
  • The security of your data, funds, and digital assets remains protected under the same high-security standards.
  • All service terms and conditions remain governed by current applicable policies.
  • Users maintain full rights to manage their accounts or terminate membership independently, including the withdrawal of funds and assets according to established protocols.

There will be changes to Virtual Account numbers for deposits and withdrawals. Details regarding the new VA numbers, technical guides, and implementation steps will be provided no later than 7 (seven) calendar days before the changes take effect.

Mobee remains committed to providing ongoing education and support throughout this process. This transition is part of our commitment to supporting a more efficient, secure, and sustainable crypto asset trading ecosystem in Indonesia.

If you have any questions or require further assistance, please reach out to our Customer Support team via Live Chat or email at [email protected].

Warm regards,

Team Mobee