deposit-ewallet

To quickly and easily top up your Mobee balance, using an e-wallet is a great option! This article provides a step-by-step guide on how to deposit Rupiah into the Mobee app using various popular e-wallets. Follow the complete tutorial below!

Step 1: Select the Deposit Menu

Tap the Deposit button located at the top of the Mobee home screen.

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Step 2: Select "Deposit via E-Wallet"

Tap on the "Deposit via E-Wallet" option to proceed. E-wallet deposits are free of charge.

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Step 3: Choose the E-Wallet You Want to Use

Select the e-wallet service you wish to use. Mobee currently supports:

  • OVO.
  • GoPay.
  • ShopeePay.

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Step 4: Enter the Deposit Amount

Enter the amount of Rupiah you want to deposit. Make sure the phone number registered with Mobee matches the one linked to your chosen e-wallet.

After entering the amount, tap “Deposit”, then follow the instructions based on your e-wallet:

1. OVO

  • Tap “Deposit” → Select e-Wallet → Choose OVO.
  • Enter the amount → Tap “Deposit”, then “Confirm Deposit”.
  • Approve the payment via the OVO notification.
  • Enter your OVO PIN to complete the transaction.

2. ShopeePay

  • Tap “Deposit” → Select e-Wallet → Choose ShopeePay.
  • Enter the amount → Tap “Deposit”, then “Confirm Deposit”.
  • You will be redirected to the Shopee/ShopeePay app.
  • Complete the payment → Tap “Back to Merchant” to return to Mobee.
  • Your balance will be updated automatically once the deposit is successful.

Note: The deposit must be completed within 30 minutes. If it expires, tap “Resend” to try again.

3. GoPay

  • Tap “Deposit” → Select e-Wallet → Choose GoPay.
  • Enter the amount → Tap “Deposit”, then “Confirm Deposit”.
  • You will be redirected to the Gojek/GoPay app.
  • Complete the payment → Tap “Back to Merchant” to return to Mobee.
  • Your balance will be updated automatically once the deposit is successful.

Note: The deposit must be completed within 30 minutes. If it expires, tap “Resend” to try again.

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Step 5: Confirm the Transaction

Review the transaction details you’ve entered, including the amount and selected e-wallet. When you have reviewed everything and confirmed that it is accurate, click the “Confirm Deposit” button to finalize the process.

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If the Payment Fails

If your transaction via OVO, GoPay, or ShopeePay fails:

  • Check the transaction status in your e-wallet app.
  • If funds have been deducted but not reflected in Mobee, contact Customer Support and provide a screenshot of the transaction.

By following this guide, topping up your Mobee balance becomes simpler and more efficient. Enjoy the convenience of transacting with your favorite e-wallets!